Enterprise Behavior Change Management

Adopt a “Save Smart” Approach to Retaining Information

Employees who needlessly save too many documents can make the goals of an information governance program difficult to achieve. Contoural’s Enterprise Behavior Change Management services can turn a “save everything” mindset to a compliant, save “smart” information sharing approach.

We focus on policy and process development, articulating the benefits for the company and employees, monitoring and auditing of ongoing behavior, and, if needed, developing customized approaches for separate audiences.

Our services include:

  • User Behavior Objectives and Metrics Development

Change management begins by collecting current user behavior and understanding the change required to meet program goals. From this, we work with clients to propose change management objectives and metrics to gauge success.

  • Communication & Training Plan Development

Our consultants develop key messages and content and identify the necessary audiences, vehicles and resources required to make changes effective.

  • Focus Groups

We conduct small focus group sessions to test and validate messages and content.

  • Communication Content Creation

we work with the client to create a variety of communication vehicles including letters to employees from executives, email blasts, newsletter articles, brochures, posters, and web content.

  • Training Content Creation

Training content is created in a variety of formats including classroom, webinars, and CBT (Computer-based Training). Supporting training aids, guides and FAQs can augment the training materials. Contoural works with in-house and external creative groups to ensure content is consistent and leverages available resources.

  • Training Delivery

Contoural provides on-site training delivery for general users, IT, legal department staff and executives. Train-the-Trainer sessions are also used to transfer knowledge and content.

  • Records Retention Employee Compliance Audit

To ensure that information that should be retained is not destroyed or misclassified as a result of employee behavior, we conduct a records inventory and an audit of the records management program.

  • Privacy Information Employee Compliance Audit

We conduct an audit of information and privacy controls to ensure that private, sensitive and personally-identifiable information is not lost or becomes insecure.

Why Contoural?

Contoural serves as trusted advisors, providing independent advice based on client’s needs. We sell no products, receive no referral fees, do not provide document storage, nor offer document review or other matter-specific “reactive” eDiscovery services. Our services can be tailored either for some part of a specific project or an entire enterprise-wide program. Contoural’s Enterprise Behavior Change Management services help employees accept and embrace changes to their current working environment so that their behavior can fit within organization-wide guidelines and procedures.

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Creating Modern, Compliant, and Easier-to-Execute Records Retention Schedules In this white paper, Contoural outlines the best practices for creating and maintaining a records retention schedule that is modern, compliant and eas... 2018-01-01
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Creating a California Consumer Privacy Act Action Plan Part 1 This white paper is part one of a two-part series, and provides an overview of CCPA requirements,  defines personal information under the new law... 2018-10-01
Read the Summary and Request the White Paper